So i have the same issue multiple PC Users are experiencing currently.....Been playing the game since the trail with no issues then one day this...I have uninstalled and reinstalled;- The EA App- Cleared the cache within the app- The Game itself- C++I have also disabled my GPU and tried to run and i have also ran as ADMINISTRATOR - no luck!ANd yes i have also tried the repair option in the EA APP.What makes this situation worse is that you can't even log a case with EA Support as once submitted you have no mechanism for replying to their questions on the case!Utter incompetence - anyone know how to claim a refund (had the game since early trial (Purchased the Key from CDKEYS).

@EA_Barry Any update? Looking at the socials and discord channels this is not an isolated issue.

I have bought Survivor on Epic games on sale. I hesitated a lot because EA has such a baaaad reputation. Well, I bough the game in the end and guess what - > the game won't install, it just deletes itself after installation and starts the download again.Tried all the solutions mentioned, nehtier worked. This issue persist since April 2023 (for clarity, speaking about the general issue - I have bought the game 2 days ago).. Luckily, I can still refund. This company is total mess and let's be honest - the mods probably can't do a thing here. I would be sooo ashamed workin as a mod here having no answers for so many angry people here.

Totally agree and to make matters worse; they like to "victim blame" putting the onus on the customer even after we can constantly prove things stopped working after their latest update.@EA_Barry is probably too ashamed to respond but the longer they leave it the more angry customers will get.Yes Tin pot company comes to mind.Hope you get some form of resolution.

@globalwizard65 It is likely you are missing specific files, downloading and installing the following should help: https://www.microsoft.com/en-us/download/details.aspx?id=35 If you happen to have an 'N' Edition of Windows, download and run the following Media Feature Pack, thanks. https://www.microsoft.com/en-us/software-download/mediafeaturepack

Neither will work;- DirectX i already have the latest version (yes i reinstalled just to tick the box)- I'm running Windows 11 (22H2) and Media Feature Pack doesn't appear as an option under Optional features when i follow the instructionsIt also can't be missing files as I've been quite happily been playing the game until recently with no issues.I've also run the SFC /scannow command (as an administrator) to review \ find missing Windows files - there are no missing files.Looking at the forums and social media this seems to be a widespread issue recently?

EA Support is not fit for purpose!!!!

24 Replies

ReganCZ
2 years ago
I wonder why it is so hard to say:
"We are sorry, we know about the issue and we are working on it."

EA_Barry is very active on the forums, he knows about this issue so the only conclussion is -> the issue is either super hard to fix OR nobody is actually still working on the game (patches)
1105Cats
2 years ago
@globalwizard65
I understand how angry you are, this situation is very frustrating and confusing. However, please refrain from using bad language and/or aggression in your replies. I can feel your anger through your words which isn't a bad thing, but some language you have been using and the way you have been phrasing stuff isn't entirely fair on EA.
Yes, EA's reputation at present isn't very good but I wouldn't say it's fair to say they're 'too ashamed' or they 'victim blame'. They ensure that it isn't a problem with the customer's game/files/pc/console before making any changes on their side, I'd say that's good preparation and a good precaution to take.
I also don't think they're 'too ashamed' because there are loads of errors reported everyday that they fix, why would they be ashamed to respond to a problem that's probably easier to fix than some others they've fixed in the past?
All I'm asking is for you to be patient and calm in the chat if possible.
Thank you so very much for your cooperation 🙂
globalwizard65
2 years ago
@1105Cats
The phrases are spot on
They haven't replied since the initial "cannes response" over 6 weeks ago - a case was also raised which was immediately closed and there is no way to update a case with a response once raised. This is deliberate to manage the number of support cases coming in.
I've made it clear I'd already trued their "solutions".
There is no accountability or method to feedback how appaling their support is.
They should really focus on their product and support than crying about jow they are spoken to.
A customer who has spent their hard earned cash and then receives no support for a poor product is entitled to be frustrated - especially when no responses are be given.
It's a matter of time before the whole gaming community give these cowboys a wide berth.
1105Cats
2 years ago
@globalwizard65
Yes, I do understand that. It can be frustrating when you spend lots of money on something that doesn't work, however, I still do think that that's a little bit unfair.
Maybe try reposting. Your report was made a couple of months ago, it's not fresh on the EA list, so make it! Report it again with the exact same detail and they should see it and hopefully help.
Alternatively, visit https://help.ea.com/en/help-home/ to read some forums on your issue or email an EA worker directly.
Hope this helps xx

I don't work for EA but I like to help fellow gamers 🙂

Forum Discussion

EA Support is not fit for purpose!!!!

24 Replies

About EA app Technical Issues & Bugs

Recent Discussions

After redeeming the code I got a message I don't own the game and it disappeared

Can't update email

EA Sports FC 25 Activation Issue

Stamina bug

All my custom sims & builds = gone