Failed to Launch Game

"An error on our end caused the launch to fail. Try again a little later." I keep getting this message every time I try to launch Sims4. I have uninstalled and reinstalled both the game and the EA app. I refreshed the app cache. I put in a message to support and I haven't heard back. Its a clean install so there are no mods. Its the only EA game I play, so I'm not sure if it would boot-up any other title.