FIFA 23 - Download stuck at "preparing"
Hello, I have an issue with the downloading of FIFA 23. My dowload is stuck at preparing. I was always using origin before but now I can't because it forces me to install EA app . Please help SOS.
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Forum Discussion
EA_Shepard
Community Manager
Community Manager@isaaciscool06 Hey, so your account doesn't show an actual active EA Play sub which may be the cause of the issue.
@Bonari If you had an EA Play sub, it may be the same issue.
For this one, I would recommend both contacting live support and have them look at the sub as I believe that may be the cause of the issue you are having with this. We cannot make changes over the forums but let them know to look at the sub on the account and that may be causing an issue.
I believe I'm having a similar issue. I purchased the Ultimate Edition nearly a year ago, then later installed the game after taking a break using EA Play. Now I can't download it at all. I'm stuck on preparing, and I think it's because the app believes I'm trying to download using an expired EA Play subscription, I'm not, I'd like to download the Ultimate Edition I've already purchased.
- EA_Shepard
@Mike_YZYZ It has happened before. The best thing to do there is go to the store, locate the game there, and download the one you own and not the one in the library. If that does not work, you would need to reach out to live support so that they can check that sub as it has conflicted with purchases before. It happened to be a couple of times with older titles.
