[FIXED] - EA app crashes without error if "Keep me signed in" is checked
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) EaCrashReporter crashes (see attachement)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Launching the app
When did this happen? (dd.mm.yy hh:mm) 01/02/2023
Summarize your bug When the "keep me logged in" checkbox is checked the app will not launch When UTF-8 is On, It Logs Me In, But When It's Off, The Application Starts When I Don't Choose To Remember Me Only U
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Start the app 2. Enter valid user credentials 3. Check "Keep me logged in" checkbox 4. Log in
What happens when the bug occurs? The app crashes. The icon for EA app is shown in taskbar, but disappears shortly or on hover. When the said checkbox is not checked, the app launches as expected.
What do you expect to see? The app launches and the next time I launch it I don't have to enter credentials again
Hi, I experienced the app crashing after logging in and the EACrashReporter.exe throwing this gem (see attachments).
The app is correctly showing errors when I don't have email or password or enter invalid credentials, but when I succeed at logging in it will close the log in window and just show the icon in task bar. When I hover that icon the app crashes 100% of the time and there is no chance of openning it at all. I tried to reinstall the app and got the same issue. I tried running it as administrator and got the same issue. I tried compatibility mode and got the same issue. The workaround that I found is to uncheck "Keep me logged in" and enter your credentials every time you open the app. When started like that it will work properly. It is annoying and I hope it gets resolved quickly,I'm using the application from Turkey and I don't understand how this problem is still not resolved. It's very frustrating, please take some players into consideration and solve this problem.
CM edit: edited title for clarity.
Ongoing Investigation - Marked as Solution for visibility
Hey all,
The EA app teams have released an update that changes the behaviour of the issue.
The change is implemented in EA app version 12.138, or above.
Please check what version of the EA app you're using. You can do that via these steps:
The update should install automatically for you in the coming days.
However, to check if you can force the update of the EA app, please run the "EA Updater" that comes with the installation of the EA app.
Please let us know if you're still experiencing the issue once you've updated the EA app.
If you're still experiencing the issue and your EA app is up to date, please provide the requested details for the investigation: here.
