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ALPHA_ziNo's avatar
ALPHA_ziNo
3 years ago
Solved

**FIXED** EA App - "We couldn’t find your account info"

Hi everyone.

I just installed the what i presume to be a mandatory "EA  App" update?!

When opening the app i get this error message:

"We couldn't find your account info"

Pic of error message pinned.

What i tried:

- Clearing cache.

- Resetting Winsock, DNS etc.

- Reinstalling EA  App.

- Restarting PC.

Anyone encountering the same thing, or possibly have a solution?

Thanks!

bug
mac
pc
  • ALPHA_ziNo's avatar
    ALPHA_ziNo
    3 years ago

    ATTENTION

    I figured out the fix for the error "We couldn't find your account info"

    Apparently the EA  App needs 2 services enabled to know that it is connected to the internet. Which is ridiculous as no app ever has needed this. Anyways I made a guide to get it all working with the least added services to be running.

    Services that needs to be enabled and running for EA  App to be working are:

    Network List Service

    Network Location Awareness

    1. Open "regedit" via run.exe (windows key+R) and navigate to the below directiories:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netprofm]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc]

    2. Change the "Start" key to 3 instead of 4 on both the services.

    Network Location Awareness depends on Windows Event Log to be running. I made a fix for that too if you don't like running with the Event Log enabled.

    To remove the Windows Event Log dependency from Network Location Awareness so we can run the required service without having to run Event Viewer service aswell:

    1. Open CMD.exe with adminstrator privileges.

    2. Copy paste this code and hit enter: sc config NlaSvc depend= ""

    This will remove all dependencies from the service "Network Location Awareness".

    BUT THE SERVICE DEPENDS ON 3 ADDITIONAL SERVICES, SO WE HAVE TO ADD THOSE BACK FOR IT TO RUN:

    1. Open CMD.exe with adminstrator privileges.

    2. Copy paste this code: sc config NlaSvc depend= Dhcp/nsi/RpcSs/Tcpip

    3. Restart PC.

    That is it!

    This fix will be all over the internet soon, but you heard it here first!

    Best Regards

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  • ALPHA_ziNo's avatar
    ALPHA_ziNo
    3 years ago

    Sorry to hear that.
    Do this to revert the fix.

    1. In CMD: sc config NlaSvc depend= Dhcp/nsi/RpcSs/Tcpip/Eventlog

    2. Change the 3 to 2 for both services in regedit.

    3. Restart pc.

    That puts it back to stock values.

    @MSNFernandes wrote:

    Well this destroyed my life basically, I don't know what this did but since I did this I can't open my app for work anymore. I work from home and now it has a connection problem that I don't know how to fix.

    If EA would care about their customers none of this would have happened!!

    I shouldn't be doing things on my PC for it to work, I paid for games and they should work without me having to ruin my PC!

  • DkPepper's avatar
    DkPepper
    2 years ago

    Sadly, this didn't work for me. I still have the same issue. Something I noticed is that my Windows doesn't detect my Internet. Instead of the computer icon that shows that you are Online on the taskbar, I get the globe with the no internet sign.. but still I'm able to use Internet alright. Something else I can't use is the Windows App Store. So I do believe that this is linked to those specific internet services... But WHY would EA use that for authentication instead of the simpler check... Honestly I'll just pirate my entire EA library and forget I ever had an Origin account. 

  • Ameur_Supp's avatar
    Ameur_Supp
    2 years ago

    It work for me  guys : 

    1. In CMD: sc config NlaSvc depend= Dhcp/nsi/RpcSs/Tcpip/Eventlog 

    2. Open "regedit" via run.exe (windows key+R) and navigate to the below directiories:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netprofm]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc]

    3. Change the "Start" key to 3 instead of 2 on both the services.

    4: Restart you Pc and enjoy 🙂 

  • Xxmr8xX's avatar
    Xxmr8xX
    2 years ago

    I tried ALPHAZ_ziNo's fix but it didn't work.
    Instead I fixed it by Going into Start > Settings > Network & Internet clicking on Network reset and then clickng on Reset now. 

  • jackob575757's avatar
    jackob575757
    2 years ago

    I did all the listed steps and double-checked it all multiple times, as well as restarting my desktop five or six times now and it still isn't working, are there any other steps that need to be done?

  • Ibn-Dragons's avatar
    Ibn-Dragons
    2 years ago
    @ALPHA_ziNo
    This isn't a "fix". A fix would be EA allowing a dedicated offline mode for us to use something we've paid for. Or better yet not "fixing" something that wasn't broken to begin with i.e. Origins.
  • po43673m's avatar
    po43673m
    2 years ago

    EA app, is more a case of " Why should we worry or be bothered , We've already had your money...! " But come back later to buy something else as we do have to make our bonus's "...! 

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