[FIXED] EA app blank & unpopulated window

I had the same thing today (also using Game Pass). None of the usual suggestions (clearing cache etc) did anything.

As you say though even though the window is invisible, it's actually still fully functional and can be used. I was able to install FIFA 23 by first of all running the EA app in a Virtualbox VM (which worked properly), and learning what buttons had to be clicked and in what order to perform the install.

Then I went back to the invisible window, and recreated the button clicks, using the changing cursor as a guide. The cursor will change when you're over a button, so you know when to click. Once the game has started installing you don't need to worry about the EA app again, you can launch FIFA directly from the Xbox app.

Several hours down the drain to get FIFA working. I suspect the problem is something to do with the QT web engine component of the app.

Just in case it helps anyone else, here's the steps to copy with your invisible window (!) to install FIFA. Start by finding the area at top where the cursor turns into a carat, type in FIFA 23, press Enter, and then it's just a case of finding the right buttons further down. When there's two buttons close to each other, the cursor will change very briefly between them so you know when you're on the right one.

FIFA Install Video

Thank you that’s useful as a workaround although I very much hope that EA don’t consider it a real solution to the problem!

I believe I have the same issue. The taskbar shows the app is running and if I right click/hit move on it it acts like it is moving a window around but none of the EA applications are visible. I uninstalled and reinstalled and same issue. Where did you get your logfile from?

I found the log file in c:\programdata\electronicarts I think.

 If you Google that file name you’ll find an article that points you to it.

Additional observation for any devs who (hopefully) do read this and recognise it's a systemic problem ...

If the app window is functional but invisible, it suggests that the digital assets for the panel are not being found.

I've noticed that when the EA App is reinstalled, it creates a subfolder structure like this ...

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

As you can see EA Desktop is listed twice.

Devs, is it possible your code is looking in the wrong place for its UI assets?

I don’t think that’s the problem as it works fine for a lot of people and worked fine for me with a fresh Windows 10 running in a VM.

I think the problem must be a conflict with something that’s been installed previously. I’m a programmer and have in the past installed things related to QT (which the EA app uses) as well as various Windows dev tools, so I assume it’s something to do with that.

I’m sure a fresh install of Windows would fix it but no way can I be bothered to do that for the sake of the EA app.

Good point - and I agree I sure won’t be reinstalling windows to fix something so localised to an individual vendor’s app. I never had this many problems with the Origin app.

1 week on, and still no response from an EA dev?

Have anyone found a way to solve this problem? I'm having the same problem.