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Liampjg's avatar
Liampjg
2 years ago
Solved

[FIXED] Game Installation & Download Directory Unchangeable Since January 2024

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 16.01.2024
Summarize your bug When I try to download a game it, by default, has the install location set to my C: drive which is full. If I change the installation location to my L: drive (which has plenty of available space) the shown available disk space doesn't update and continues to show me how much space is left on my C: drive. If I try to change the default installation location I'm able to select the folder in the L: drive that I want to download to, but pressing OK doesn't actually do anything and the default install location stays stuck on the C: drive.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to install a game through the EA PC client or change the default install location via the settings page.
What happens when the bug occurs? The default installation location does not update.
What do you expect to see? I expect to be able to change the installation location for my games.

‌

When I try to download a game it, by default, has the install location set to my C: drive which is full. If I change the installation location to my L: drive (which has plenty of available space) the shown available disk space doesn't update and continues to show me how much space is left on my C: drive. If I try to change the default installation location I'm able to select the folder in the L: drive that I want to download to, but pressing OK doesn't actually do anything and the default install location stays stuck on the C: drive.

CM edit: edited title for clarity

bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Issue Resolved. Accepting as solution for visibility purposes.

    Hi everyone,

    It looks like this issue has been resolved.

    However, if you continue to experience the issue, please let us know by creating a new thread and sharing an EA app Error Reporter ID as this thread will soon be closed.

    Thank you.

63 Replies

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  • EmSchell01's avatar
    EmSchell01
    2 years ago

    please help, I have been struggling for 3 years to try and download Sims 4 to an external drive that I spent loads of money on due to lack of storage on my C drive. I’ve watched so many videos and read so many threads, but I can’t figure it out. It’s a completely empty drive, I have 1.81TB available. When I follow all the threads and videos, it says to make new file paths and stuff, and I do, but then I select it as a dowload path for the sims and it just says I don’t have the space available on my EMPTY drive with more then enough space. Everytime I attempt this, I end up in tears, but I’ve spent so much money over the years on my sims for expansions and stuff. To clarify again, I’m not trying to MOVE my current game or mods, cause I deleted all of it to start fresh. I’m trying to install from scratch. I also just gave up on Origin and downloaded EA, I’m not sure if that was the move or not? Please help, I’m so distraught.

  • 69SodiumChlorid's avatar
    69SodiumChlorid
    2 years ago

    What a joke. People have been having this same problem since 2021 and it's STILL BROKEN. Fix your dogsh** software EA 

  • Liampjg's avatar
    Liampjg
    2 years ago

    Quick addition to say that I have tried rebooting my PC numerous times and also running the app as administrator.

  • ItsWenkyMate's avatar
    ItsWenkyMate
    2 years ago

    64a15513-5be7-47a9-aaf5-4aa9b193d124

    i've added a screenshot of the app aswell, maybe it will help idk
    pls help

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