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silentbob150's avatar
silentbob150
8 months ago

Game Missing from Library in EA App

Hi all,

I've recently got around to installing the EA App on a new PC after not having it for months. I can see that there was an issue back in May where games were removed from libraries in error, but this has since been resolved. However it looks like I still have a game missing.

In this specific case, it's Dead Space 3. If I go to the Game Hub page for it, the only option I have is to purchase it again. I'm pretty sure I owned the game a long time ago as I played through it in co-op with a friend.

Any ideas?

pc
technical issues

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @silentbob150,

    I'm really sorry to hear that you have a game missing from your EA app library. If you have purchased it through the EA app and have an invoice number or purchased a physical copy and have the game code, please contact EA Help Support as they should be able to assist you with that. 

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