Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 11.10.21 15.00
Summarize your bug Unable to Install Game There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again. I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game. I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still errors.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? First way >>> Click install Download on the Xbox Game Pass App > EA desktop opens > Click Download > Fail Second way >>> Open EA desktop > search game > Click Download > Fail
What happens when the bug occurs? Nothing, fails to install without even starting download and sends the same error message.
What do you expect to see? I expect the game to download and install when I click the download button.
Unable to Install Game
There was a slight hiccup and we couldn't finish installing
Game Name Unavailable. Restart your PC and try again.
I've tried installing both BF5 and BF1 in multiple locations and both give the same errors. Why is it always so difficult to play an EA play game with my game pass? It shouldn't be this complicated to install a game.
I've restarted multiple times, I've cleared cache, I've used the recovery feature, I've deleted and reinstalled the desktop app multiple times. I've tried different launch orders for the Xbox App/EA still fail and gives same error message. Is there not a way to just manually install the game files and then point EA desktop to their location since that app fails at even the basic installing function?
Same issue for me, except only ofr BF5, I could install BF1 with no issue but for some reason BF5 doesn't seem to work. I've tried every reccomendation on here. Honestly, the games are $5 on steam right now so EA should just give us keys because its ridiculous you can't even download the game you paid for on their platform.
Same issue, but for Crysis 3 and Titanfall 2.
Same with Crysis 3
It goes to the wrong directory and says 0.00 GB required to install. When you try downloading it says there was a slight hiccup and restart PC, which does nothing. Reinstalling the desktop app or doing a repair has been unsuccessful too.
It has to be on their end, especially when the app reports a 0GB space required for some games, but not others.
