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jawbaws's avatar
4 years ago
Solved

Game Pass Something went wrong... To continue linking your EA Account

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Game Pass
When did this happen? (dd.mm.yy hh:mm) 19.03.2021 - to date
Summarize your bug I cannot link Game Pass and EA Play to play EA games recently added.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? For me, I click any of the various options within Xbox app to transfer to EA Play ('Install', "Explore in EA Desktop (Beta)", "See in EA Desktop" etc) and the error box attached pops up.
What happens when the bug occurs? The error message is attached. The full text reads: Something went wrong... To continue linking your EA Account, head back and start over.
What do you expect to see? Either an opportunity to link my accounts or EA Desktop with option to install a game.

Please help. I've done all kinds of uninstall/reinstall. I do not believe that I have another EA account or Xbox account that are previously linked. 

I contacted support (chat) and no solution was offered. I tried EA Help on Twitter but no reply.

  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Just making sure @toddgarvin, there are different things that could be causing this and different issues requite different approaches:

    • Make sure that you are logging in with the correct EA account. This will be the one that is linked to the Xbox account.
      • Open up an incognito window on your browser, go to https://help.ea.com/en/ and log in with your Xbox account.
      • You EA username will be displayed on the top right. 
    • If you're logging in with the correct EA account and even after resetting your password it will request another password reset after a while, then please get in touch with our support team and request a password reset.
    • Do you get to see a mail address with disabled.ea.com and you cannot perform a password reset? Then reach out to our support team to check if it is possible to recover the account. 
    • Having issues with linking the account?

69 Replies

  • This is what it says. For some reason when i change the password it does the same thing.

  • sooho0's avatar
    sooho0
    2 years ago

    말하면서 다른 말을해서 죄송합니다, 내 계정의 비밀번호를 잊어 버렸고 ID 만 알고 있습니다 이메일을 잃어 버렸습니다 계정을 만들었습니다 이것은 친구의 이야기입니다 어떻게 해야 하나요?

  • Tifoox's avatar
    Tifoox
    2 years ago

    Still has the issue for months, open a ticket, without results, impossible to know where a old account seems to be linked.

    This is insane

  • Rieduo10's avatar
    Rieduo10
    2 years ago

    Hello, I had the same problem about 2 years ago and after looking for a thousand solutions and talking to an EA advisor (which was practically useless, just to give me information and look for myself the solution), they told me that it was because I had unlinked the EA account with epic games (but I had never done it) and that this could only be done once in life, but if I had several accounts (two of mine and one of my brother's where most of the games are), sometimes I changed from one account to another so I had other accounts linked to different game stores (Xbox, steam etc). the advisor told me to create a new account and link it to epic games and I could continue playing normally (which I tried with one of the accounts I already had and that I had never linked to anything so it should have worked with that account because it was basically new), then I thought about using one of my old accounts that I did not use for years, since I only played on my brother's and when I checked one of the two accounts I saw that it let me play star wars fallen order and the others (the error was gone). Then I proceeded to try to unlink that epic account and try to link it to my main account (even though the advisor had told me that I could not link it anymore in my life or I could lose my progress in the games) then I proceeded to open the accounts in the browser, unlink them and link it to my main account and error was solved, I had my games back to my EA account, with the same progress and everything working normally (right now I am downloading the fallen order).

    SOLUTION: Unlink epic from any old account if you have several. Check all the accounts in the browser in the connections section (verify if the epic games icon appears, it normally does not appear in that section unless it is linked), after verifying which account it is, open it in the EA app and that's it. You could play normally with that account, unlink it and link it to a new account or in my case I never unlinked it from my main account, you could unlink it and reattach it to your main account (with the risk of losing your progress in the games or not let you link it again, I didn't care about that, I preferred comfort).

    IMPORTANT: I REMEMBERED ALL THE PASSWORDS AND EMAILS I USED MORE THAN 10 YEARS AGO, SO IT WAS VERY EASY TO ACCESS THOSE OLD ACCOUNTS, IF YOU DON'T REMEMBER PASSWORDS OR EMAIL TRY TO TALK TO AN EA OR EPIC GAMES ADVISOR TO RECOVER THE ACCOUNT OR TELL HIM THAT THE PROBLEM IS THAT YOU HAVE THE EA ACCOUNT LINKED TO AN OLD ACCOUNT THAT YOU DON'T REMEMBER BECAUSE THEY HAVE ACCESS TO ALL ACCOUNTS

  • Rieduo10's avatar
    Rieduo10
    2 years ago

    hola, tuve el mismo problema desde hace 2 años aproximadamente y despues de buscar un millos de soluciones y hablar con un acesor de EA(que no sirvio practicamente de nada, solo para darme informarme y buscar por mi mismo la solucion), me dijeron que era porque habia desvinculado la cuanta de EA con epic games(pero yo nunca lo habia hecho) y que esto solo se podia hacer una vez en la vida, pero si tenia varias cuentas(dos mias y una de mi hermano en donde estan la mayoria de los juegos), a veces cambiaba de una cuenta a otra por lo que tenia otras cuentas vinculadas a distintas tiendas de juegos(Xbox, steam etc). el asesor me dijo que creara una cuenta nueva y la vinculara a epic y podria seguir jugando normalmente(lo cual intente con una de las cuenta que ya tenia y que nunca habia vinculado con nada por lo que debia haber funcionado con esa cuenta porque era basicamente nueva.), entonces pense en usar unas de mis cuentas viejas que no usaba hace años, ya que solo jugaba en la de mi hermano y al revisar una de las dos cuentas vi que dejaba jugar el star wars fallen order y los demas(el error ya no estaba). Entonces procedi a tratar de desvincular esa cuenta de epic y tratar de vincularla a mi cuenta principal (aunque el asesor me hubiera dicho que no podia vincularla mas en mi vida o que podria perder mi progreso en los juegos) entonces procedi a abrir las cuentas en el navegador, desvincularlas y vincularla a mi cuenta principal y error ya estaba resuelto, tenia mis juegos devuelta a mi cuenta de EA, con el mismo progreso y todo funcionando normalmente(ahora mismo estoy descargando el fallen order)

    SOLUCION: Desvincular epic de alguna cuenta vieja si es que tienes varias. Revisar todas las cuentas en el navegador en la seccion de conexiones (verificar si sale el icono de epic games que normalmente no sale en esa seccion a no ser que se encuentre vinculada), despues de verificar cual cuenta es, la abres en la app de EA y listo. Podrias jugar normalmente con esa cuenta, desvincularla y vincularla a una nueva cuenta o en mi caso que nunca la desvincule de mi cuenta principal prodrias desvincularla y volverla anclar a tu cuenta principal(con el riesgo de que pierdas tu progreso en los juegos o no te deje volver a vincularla, a mi me daba igual eso, preferia comodida)

    IMPORTANTE: YO RECORDABA TODAS LAS CONTRASEÑAS Y CORREOS QUE USABA HACE MAS DE 10 AÑOS, POR LO QUE FUE MUY FACIL PARA ACCEDER A ESAS CUENTAS VIEJAS, DE NO RECORDAR CONTRASEÑAS O EL CORREO ELECTRONICO INTENTA HABLAR CON UN ASESOR DE EA O EPIC GAMES PARA RECUPERAR LA CUENTA O DILE QUE EL PROBLEMA RADICA A QUE TIENES LA CUENTA DE EA ANCLADA A UNA CUENTA VIEJA QUE NO RECUERDAS YA QUE ELLOS TIENEN ACCESO A TODAS LAS CUENTAS

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