game pass/ea play 2042 download error

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 2022.11.19 10:00
Summarize your bug I want to download Battlefield 2042 but every time, i run into "Ther's a problem with your download Something went wrong during your download. Give us a few minute then try again"... I gave few minute/hour/day but nothing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It's really unique
What happens when the bug occurs? Download stuck
What do you expect to see? Download start

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I tried:

EA app Cache delete
EA app reinstall
Using different network
Device restart

I've been trying to install Battlefield 2042 for awhile through EA Play. I do not own the game, and still had a few hours left on the 10hr trial so I wanted to finish that out. For the past few months, I get an error when trying to download the game through the EA app. For some reason, it seems to think that I own the "Gold Edition," but I've definitely never bought the game.

Whenever I click download, it says "Preparing..." for about 30 seconds before an error pops up saying there was an issue with the download and to try again later. I've tried a few different things, including:

- uninstalling and reinstalling the EA app

- deleting any game files I could find from previous installs

- installing to a different drive

No luck so far and it seems like there is something up with my account since it says "Gold Edition owned" on the product page but I have never purchased it. I've also tried installing other games and they work just fine.

Anyone else run into this or have ideas?

Thanks

I am experiencing the same problem. I attempted to download the game since it was newly added to Game Pass Ultimate, and I am having no luck. I tried restarting my PC and clearing cache within the EA App and neither of these have fixed the issue.

Edit: I wanted to add that I have tried downloading other games within the EA App and I have no issues with them. This download issue seems to be exclusive to Battlefield 2042.

Sorry to hear you’re having the issue too, but glad it’s not just me! I even tried installing it on a different computer that’s never had EA Play or Origin installed on it and got the same error. That makes me think it’s something funky with my account. I put in a help ticket and will update this thread if it gets sorted out.

@EA_Atic yes.. still had the problem. I installed origin back and there i can download bf2042 but only 10 hour trial version... in EA app it shown as installed game now (origin install bf to ea app default install folder) but play button not showing only download button and download stuck as usual. I dont understand the 10 h trial but its more than zero. But after 10 hour? I subbed EA play so 10 hour not i want/paid.

I have exactly the same issue. I pre-ordered the beta but cancelled it. However it still shows up in my account.

That's why it is conflicting when I try to install Battlefield 2042 EA Play edtion through Xbox Game Pass.

I tried contacting support but the support page seems to be broken here.