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CindysaurusRex's avatar
CindysaurusRex
3 years ago

Game redownloads after download is completed on the EA app.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7eb700c9-d34b-497f-a065-70790beda2a0
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 25.01.23 14:19
Summarize your bug Downloaded game. Download completed. EA app restarts downloading the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download a game.
What happens when the bug occurs? Redownloads the game after all files downloaded/installed.
What do you expect to see? My game???

‌

I started downloading Anthem last night to start playing it with my S/O. It finished today, but immediately after the download finished it started re-downloading? I cancelled the download to see if I can just launch it, but it just starts re-downloading.

I reset the app, emptied the cache and it still wants to redownload the game, despite the fact that I can find the game files in the drive they're installed in.

bug
mac
pc

46 Replies

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  • Hristian179's avatar
    Hristian179
    1 year ago

    i tried on clean windows 10 and 11 
    after game download it starts download again from 0%
    i have tried cleaning cache 
    different directories ssd to hdd

  • Rer_Gamer_On's avatar
    Rer_Gamer_On
    1 year ago

    Have you found a fix ? I just bought battlefield 1  and 4 , and this happens all over again . 

  • Luka0101998's avatar
    Luka0101998
    Seasoned Ace
    1 year ago

    Looks like they finally fixed the issue. Downloaded Andromeda and Legendary Edition without duplicate downloads.

  • heightcoffee's avatar
    heightcoffee
    1 year ago

    The problem persists still.. I can't download Apex, nothing works. I tried clearing cache from the app, reinstalled the whole thing even. I wish someone helped in a way that's more than just "use ccleaner".

  • heightcoffee's avatar
    heightcoffee
    1 year ago

    Well okay. I got so far as removing this string from every file that had _DiP_Staged in its filename and that made the EA App recognize my Apex installation. I still couldn't start it since it "needed to be updated" which of course failed. As per the suggestion of another thread I ran Touchup.exe after which indeed the EA App finally recognized my installation as genuine.

    I could actually start it and compile shaders etc. but it crashed right away after displaying the main menu with various wrong pak version messages. I tried Repair on the game.. well guess what... it keeps redownloading 25 gigs and never actually repairs anything... cache clear, reboot, nothing helps.................

    Details of my attempts:

    Ran this in the Apex folder as admin in Powershell:

    Get-ChildItem -Recurse *_DiP_Staged | Rename-Item -NewName { $_.Name -replace '_DiP_Staged','' }

    After that I tried running Touchup.exe with the following params:

    .\Touchup.exe install -repair -locale en_US -installPath "C:\Program Files\EA Games\Apex" -autologging

    Source for my attempts:

    https://answers.ea.com/t5/Bug-Reports/EA-Desktop-asking-to-download-already-installed-and-played-games/m-p/12519578/highlight/true#M26251

    https://answers.ea.com/t5/Bug-Reports/DipStaged-game-files/m-p/12370797/highlight/true#M21005

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