Forum Discussion
14 Replies
- EA_Pulsar2 years ago
Community Manager
Hey @Kess4r
Check the available space on your hard drive and clear the cache data.
You can also change the installation folder from the settings menu and then try again. Please let me know if it works.
- @EA_Pulsar There is enough available disk space of 300 GB, I have already cleared the EA APP cache and nothing helps
- EA_Pulsar2 years ago
Community Manager
Okay. Try to uninstall and reinstall the app using the default installation folder. After that, temporarily change the language of the app and see if the installation will complete this time.
Please also make sure to add the app to your antivirus and firewall exceptions.
- @EA_Pulsar new problem, what to do if the EA APP application is not deleted, that is, the deletion goes on endlessly and says “INITIALIZING”
- EA_Pulsar2 years ago
Community Manager
It seems that some files may have been blocked or corrupted on your PC. You can use a different program to uninstall it. Free apps like Ccleaner or Revo should do the work in this case.
- @EA_Pulsar I deleted the EA APP but now it doesn’t want to download, the application is loading endlessly
- EA_Pulsar2 years ago
Community Manager
In that case, you can also run a clean boot on your PC to make sure that other apps are not blocking it. You can follow this link.
try to download and install it in that mode.
- @EA_Pulsar I did everything according to the instructions you sent, but nothing helped(
- EA_Pulsar2 years ago
Community Manager
Can I also confirm what antivirus is installed on your PC?
- @EA_Pulsar I don't have an antivirus. There is only antivirus from Windows. If you know a good antivirus, please advise me.
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