Forum Discussion

Malw113's avatar
Malw113
New Novice
8 months ago

Getting "There's a problem with your download" when trying to install WRC 24

Im trying to install WRC 24 via the EA App, but everytime I click on the download button, I get the message "There's a problem with your download, something went wrong during your download, give us a few minutes then try again".

If I then click "Close", it asks my what drive to install the game on, it start to download, but after 20 seconds get a second message "you don't have access.  We've paused the download because you dont own this title".

so far done the following:

cleared cache

Uninstalled and re-installed the EA App

Stopped all non microsoft services and startups.

checked my EA Play subsription is active.

Been trying now for 3 days but keep getting the same message.

specs:

windows 11 Pro 23H2

core i9 13900K

RTX 4070

32Gb Ram

2 Replies

  • twitterERP's avatar
    twitterERP
    Rising Newcomer
    7 months ago

    Hi, currently having an issue when trying to download WRC 24 on PC via the EA app with EA Play. The download will not start, other games install fine so this seems to be a game-specific issue.

    I get the message "You don't have access We've paused the download because you don't own this title. You can cancel the download, keep it paused, or visit the Game Hub for more options." when attempting to install the game. If I try to add the game to my library I get the message "There's a problem with your download Something went wrong during your download. Give us a few minutes, then try again."

    I have cleared my EA cache countless times, restarted my PC many times, deleted files from %localappdata%, ran the EA app as admin, and performed  DNS flush (as instructed by the EA live chat). Still unable to download the game.

    Live chat could not resolve the issue, so they advised me they have passed it along. Just wondering if anyone else has had this issue and/or if anyone has any other steps I could try to resolve this?

    I have attached images of the error messages also.

    Thank you.

    EDIT: After a little research I figured out that it was mostly people with two active memberships that were having this problem (eg. EA play via EA directly & via gamepass at the same time) I contacted support to end my original membership immediately rather than waiting for it to expire, leaving my gamepass membership active, and the game installed fine instantly.

  • twitterERP's avatar
    twitterERP
    Rising Newcomer
    7 months ago

    Unsure if you're still having this issue, but I found a fix. After a little research I figured out that it was mostly people with two active memberships that were having this problem (eg. EA play via EA directly & via gamepass at the same time) I contacted support to end my original membership immediately rather than waiting for it to expire, leaving my gamepass membership active, and the game installed fine instantly.

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