Forum Discussion

NaeRylee03's avatar
NaeRylee03
New Novice
8 days ago

help!!!

to may whom it concern, 

my name is NaeRylee and my ea app will not let me play the sims4. some reason it will start up and go back to the ea app. please help 

9 Replies

  • NaeRylee03  Does your computer run Windows or macOS?  If you use mods or custom content, does it help to remove the Mods folder?  You don't have to save your progress.

  • PinkQueenStand's avatar
    PinkQueenStand
    Seasoned Newcomer
    6 days ago

    Hello! I've had the same issue for months and I asked for help and unfortunately received none. I'm on MAC and I've tried everything (uninstalling, repairing, removing mods etc.). Someone told me it had to be an EA app issue and not a sims one but that's about it. 

  • NaeRylee03's avatar
    NaeRylee03
    New Novice
    6 days ago

    Hey, it runs windows and I removed all the mods and everything. I removed the mods after I download and paid for the latest game

  • NaeRylee03's avatar
    NaeRylee03
    New Novice
    6 days ago

    Yeah I figured cause it’s starts to run the game and then close out by it self 

  • NaeRylee03's avatar
    NaeRylee03
    New Novice
    6 days ago

    No it’s not the game it self. Like the game will run and the app will close out. No errors or nothing 

  • PinkQueenStand's avatar
    PinkQueenStand
    Seasoned Newcomer
    6 days ago

    I no longer see this error. As NaeRylee03 said, I go on the EA App, click on play the sims 4, it shows the sims 4 game app icon on the desktop but never opens and redirects me to the EA app. 

    Thank you for the forum! I'm gonna check it out

  • PinkQueenStand's avatar
    PinkQueenStand
    Seasoned Newcomer
    4 days ago

    Let me know if you find anything please! I checked the forum but so far I wasn't able to find any solution.

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