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a14a5295212e18e3's avatar
a14a5295212e18e3
Rising Newcomer
4 months ago

White screen on startup (new to sims)

I'm brand new to the Sims (and PC gaming in general) so I don't really understand most of the technical terms I've seen on other answers for similar problems. The problem I'm having is that when I launch the game, it's pulling up a blank white screen. I can't exit out of it unless I force it closed with task manager. There's no sound or anything and no error messages. It's not full screen, but I can't minimize the window either. My cursor looks like a loading wheel and won't work on it. I don't have any mods and only one expansion pack, which I've tried turning off, and I've tried restarting, turning off, and updating the game. I tried following along on some other troubleshooting answers, but I don't see a "repair" option on the game in the EA app. What else can I do?

crashing
ea app
launching
steam

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    a14a5295212e18e3  This is a common error on newer HP gaming laptops (Omen and Victus).  There are several workarounds, none of which work for everyone but all of which help some of the time.  So please try these in whichever order you want and let me know which work for you.  More information would be helpful.

  • a14a5295212e18e3's avatar
    a14a5295212e18e3
    Rising Newcomer
    4 months ago

    Thank you so much! I tried most of them and the one that worked for me was the link to the article "Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584".

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    a14a5295212e18e3  Thanks for the update, and I'm glad the game is working again.  Did you switch back to the Nvidia graphics card?  I ask because some players have not and just continued to use the Intel graphics chip instead.

    If you are still running Sims 4 on the Intel iGPU, I'd suggest trying the other suggestions too—you'll get much better performance if the game can use the Nvidia GPU instead.  If nothing else works, then that's disappointing, but at least you'll have tried.

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