Forum Discussion
EA_Barry
Community Manager
3 years agoA couple of things to try:
- Double check you are logging in with the correct account details
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
3 years ago
@EA_Barry , your response is very disheartening. In this customer's post he makes it clear that he already logged in and cleared the app cache. Please actually read our reports.