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JVKarupa's avatar
JVKarupa
3 years ago
Solved

How to fix EA app Error 500?

Good day, The EA Platform has been showing a 500 error for the past week now. could you guys please assist with this. it's holidays and I've been wanting to play my games.  Please advise on thi...
bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Marked as Solution for visibility & in order to collect information.

    Hey all, 

    For anyone running into this issue continuously, if you could run the EA Error Reporter, submit your report, then post your Report ID in this thread it would be helpful for our investigation. 

    Thanks!

cowsnap's avatar
cowsnap
3 years ago

I'm getting same 500 error multiple times after restart, yes EA app is set to start at automatically, yes EA APP background service is running, yes I am also getting on my new Ryzen 7600 PC build but not my old one.  

The EA app background process is running after restart so something else must be going on. 

I am Not able to play Jedi Survivor I have purchased.   

The only EA game I was able to Lauch from EA app was classic Mass Effect 3 ... but it launched as only 1/4 of the screen in the top left and I had to close it and change my monitor resolution from 4k to 1090p to get it to launch right.  My other EA App installed games were all updated yesterday, but are all asking me to re-install them and do not find the installs.  Only classic Mass Effect 3 is found and can launch.   I'm still seeing the 500 screen. 

Very frustrating bug.  I just tested my internet speed and 800 down and 300 up.  

I also just checked to install a PlayPass game from Xbox app as I have GamePass Ultimate and all it shows me on Mass Effect Legendary where the install button should be is, I kid you not, a frown icon.   So Playbass from GamePass Ultimate seems broken as well.  All other Xbox GamePass games can launch.  Just not the EA ones.  I can play Forza 5 standard from GamePass for example.  But EA Fifa 23 shows a frown face instead of install.  

OK, hope this helps find the issue as it's super annoying to not be able to play my games on my new Ryzen 7000, but I can still play them on my old Ryzen 3000 system.  

Report ID:  2a12d710-5c10-4f51-96e6-2dbd9f8a1d65

Miyacow's avatar
Miyacow
3 years ago

@cowsnap  sorry to hear about your issue. Indeed, it is not the same as mine. I used to get the error 500 when opening the app and trying to go to the library but now it does not even show the error code anymore. I just don't see anything in my library and cannot start or search/buy any game. I still get the message on the main page saying something like "loading is taking longer than expectect" so my problem is still fundamentally the same though (see pictures).

It gets solved after I use the EA updater or restart my PC. After that, my EA app works fine. My games show in the library, I can update or start the games, buy and download new games without issue. Sorry to hear that it does not help solving your issue as well. I hope you find a solution soon!

@EA_Leeuw thanks for your answer but I believe we all still have these issues. Even if some of us have found some ways to temporarly solve the issue, it doesn't change the fact that the error happens everyday since beginning of year and that we haven't been provided with a permanent solution/fix yet when this discussion has been going on for months already.

These issues are very frustrating so please do whatever you can to solve it as soon as possible!

Many thanks

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Miyacow,

    If you experience the issue on a daily basis, it's most likely the case that there's something in your connection to our servers that is causing the errors.

    Maybe you could take a look at these connection/administrator steps (over in the EC: errors thread) to see if they also work for you.

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