Forum Discussion

Seasoned Newcomer

30 days ago

Solved

How to Fix EA app Error Code EC:10001

I have an issue in my EA APP, i cant login with my account the app says ,"there's a problem with your account, it might be our side but double check your account detail and try again" Error code : EC 10001"

I had clear chace, clear internet setting and reinstall EA APP thats issue still remain.

please help guys

CM title edit

BigPapa-SN
30 days ago
I just fixed it (EC:10001) after trying everything for hours. All you need to do is complete the login using mobile data (or a different internet connection). Once the login is done, you can switch back to the Ethernet connection.

38 Replies

EA_mplsnow
Community Manager
25 days ago
No worries kendramjf,

We can focus on the mobile data method first! It sounds like you've successfully connected to mobile data, but to be sure, here are the general steps to try:

Turn on hotspot in your phone settings

On your device, navigate to your network/Wi-Fi settings and connect to your mobile hotspot

Launch the EA App and log in with your EA account credentials as prompted.
- If you aren't prompted, you may already be logged in. Please check whether your username or avatar is in the top-right corner to confirm.

Launch the game you want to play

Let us know if that worked or not, along with any errors you've encountered. Thanks!
rajibhaider
Newcomer
24 days ago
Same here 😡😡
jciomofficial
Seasoned Newcomer
20 days ago
had this problem today,, just switched to data ,, for the login then returned to ethernet
waqas513
Newcomer
20 days ago
Try using a VPN. It worked for me.
B2Kane
Newcomer
20 days ago
tried using mobile hotspot but it didn't work
omfdipuwu
Rising Newcomer
18 days ago
same problem i try many things but still cant figure out the solution
i am also from bangladesh
RYTzzzora
Seasoned Newcomer
3 days ago
how did you solve it? i keep getiing ec 10001 since 2days. pls help
RYTzzzora
Seasoned Newcomer
1 day ago
Me too bro. Which isp do you use? Did you solve the issue?