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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
9 months ago
Solved

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    8 months ago
    RESOLVED TEMPORARY OUTAGE - Post Marked as Solution for Visibility

    Hi everyone,

    We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.

    Thank you for reaching out in the thread.

    Previous accepted res.

bjakali's avatar
bjakali
3 years ago

When I try to log in EA app, though I am sure I have got the right id and code, I cannot log in and it showed the EC10500. 

I have tried several solutions, but them didn't work.

1. Optimizing the Internet

2. Reset my computer's firewall 

3. Uninstall and load the app again.

Rakhy10OG's avatar
Rakhy10OG
3 years ago

Hi Friend.
I had the same problem today. I was logging in with email id.
I for some reason then tried logging in with EA ID instead of email then this error went away.
You can give this a shot if you havent figured out any other options yet.

Hope this could be helpful!

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