How to fix Error Code EC:10000 or EC:10500 in EA app?

@EA_Shepard 

EA App

EA ID: Matthew4170

Windows OS: 10

Windows OS Version: Version 22H2

GPU Model and driver: NVIDIA Geforce GTX 1660 Ti, 31.0.15.1694

Antivirus installed: Emsisoft Anti-Malware

Connected Via VPN: NONE

Region: USA

I am using an internal SDD for EA App.

Started happening about a week or so from now. As soon as I decided to start using offline mode, and running into those 4+ hour sessions utilizing offline mode. Still happening.

No other errors.

(One thing I'll note, when I was writing up the bug report, I reported the error code as 1501, not 10501. Oops.)

EDIT: I have a specific file that seems to be all about the exact error. And wasn't sent according to the Error reporter log. Attaching.

@EA_Shepard 

• EA App/Steam/Epic: EA App
• EA ID/Steam user ID: redroguegambit
• Windows OS: 10 
• Windows OS version: 22H2
• GPU model and driver version: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz 4.20 GHz, 27.21.14.6109
• Antivirus installed: Norton
• Connected via VPN: No
• Region: North America
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Since I installed EA App (not sure exactly when); yes it is still happening
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag:
• Attach the EA App Error Report ID Here: 2a44776d-18a4-473a-97f1-79c4af58c8f0

@EA_Shepard 

Hello
facing the same issue that everyone here...

I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...

Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )

Here my info :

EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000