Community Manager
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Whole app.
When did this happen? (dd.mm.yy hh:mm) 05/06/2023 08:09 P.M
Summarize your bug If I leave the EA app in offline mode after selecting it in the drop-down menu, it will, within around 4-5 hours without fail, throw out an error code, "10501", and require me to log-in again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Select "Go offline" from the drop-down menu in the top left. 2. Wait around 4-5 hours and it will throw out an error code, and you'll have to log-in again.
What happens when the bug occurs? An error message pops up, and you have to log-in again.
What do you expect to see? The error message, and the log-in screen? I'm not sure I understand the question.
Trying to play ME 2 offline so I can get achievements. But in a longer session, I will be interrupted by this. Thankfully, easy enough to work around by just exiting the game, logging in, and re-entering.
It seems like the error's message indicates it's lost connection and can't. That's obviously weird. It shouldn't be trying to.
I'm having the same problem with Error Code 10501 in offline mode. I don't like downloading sims 4 patches for at least a few weeks because of how buggy they always are so I'll play in offline mode until then, and every single time after about 4-5 hours I'll get error code 10501 and the ea app will have to be restarted. From what I've gathered from the error is that it almost seems as if it thinks I was logged in and somehow got dc'd and it keeps trying to connect me until it's finally like 'well we couldn't reconnect you so you need to restart in order to reconnect' even though I don't want to reconnect because I chose to go offline.
