Community Manager
Community ManagerUPDATE 18-06-2024:
Hi everyone,
We've observed a significant decrease in reports from players encountering the EC:10000 or EC:10500 error in the EA app, particularly those related to the Telia provider in Norway.
Because of this, we're seeing this temporary issue as resolved.
Thank you.
Hi, I am now having issue with this error code coming up todo with my account. I have never had a problem before today. What do I do?
I opened Task Manager and ended the EA background services process (I also ended all other opened EA processes just to start fresh).
Following one of the solutions recommended in this thread, I navigated to the EA app recovery file location (in my case, it was C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA) and double-clicked on it. This action prompted a cache clearance and then reopened the EA app. Afterward, I signed back into my account. This approach worked effectively for me this time.
I just had this issue and this solution worked for me.
@KavaiHaR wrote:I opened Task Manager and ended the EA background services process (I also ended all other opened EA processes just to start fresh).
Following one of the solutions recommended in this thread, I navigated to the EA app recovery file location (in my case, it was C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA) and double-clicked on it. This action prompted a cache clearance and then reopened the EA app. Afterward, I signed back into my account. This approach worked effectively for me this time.
Community ManagerHi everyone,
We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.
Thank you for reaching out in the thread.
This just happened to me for the first time. I have never seen this error before.
I have been playing Dragon Age Inquisition for a few days now but today first I couldn't get into the EA app at all. All of a sudden it started working so I can look at things but now I cannot start my game. It just loads forever and I cannot start playing.
