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boboatz's avatar
boboatz
12 months ago
Solved

I want to get back the games I bought from Origin.

I bought The Sims 4 from Origin, but when I moved the game to the EA app, everything disappeared. How can I fix this?

[Deleted screenshots as they showed your email address - CM]

pc
technical issues
  • EA_QueenBee's avatar
    EA_QueenBee
    12 months ago
    Hey @boboatz,

    It sounds like you might be logging in with the wrong account, as Origin and the EA app pull their data from the same place. Do you remember making any other EA accounts in the past?

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    12 months ago
    Hey @boboatz,

    It sounds like you might be logging in with the wrong account, as Origin and the EA app pull their data from the same place. Do you remember making any other EA accounts in the past?
  • boboatz's avatar
    boboatz
    12 months ago

    How can I check why my account is invalid because I only use one account?

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