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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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SusanG520's avatar
SusanG520
Seasoned Rookie
2 years ago
@EA_Leeuw Missing game: Sims 3 All dlc content
The date I first notice this: 2/2/24
Obviously I am using the new app version since it updated.
Which ID error do you want? I have multiples since I gave you a few days before reporting, I know how updates work.
I would like to be able to use my games that I paid for, and all the content I purchased.
I have also uninstalled and reinstalled the app, repaired the games and visited the store.
Thanks for taking care of this, hopefully sooner than I expect.

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