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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/Februar...
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FARTnRUN's avatar
FARTnRUN
Rising Novice
2 months ago
  • Your EA ID/Username,
    FARTnRUN

  • The names of the missing games (please just name a handful),
    Battlefield 4
    Battlefield1
    Battlefield 2042
    Apex

  • The date when this issue first started,
    November 2024

  • Your current EA app version,
    13.361.0.5874 (91631-533da2d216)

  • Your EA app Error Reporter ID 
    no  error, Just not showing up in my library to download. I have purchase confirmation and everything but in the shop it says not available for purchase available to purchase. I have already cleared cache and all possible stems. please help, it might be somethign with my region (Kosovo) thats what live vchat person said to me


    Here are all my games and all the infos from order history:


    Here are my missing games and DLC:

    -15/03/2023 Battlefield 2042 Order# 1004344119825 - 17.99€

    -19/06/2018 Battlefield 1 Revolution Order# 1002989119825 - 14.99€

    -22/08/2016 Battlefield 4 Order# 100197829825 - 4.99€
    Battlefield 4 DLC:
    16/09/2016 Battlefield 4 Final Stand Order# 1002174019825 0.00€
    16/09/2016 Battlefield 4 China Rising Order# 1002174819825 0.00€
    16/09/2024 Battlefield 4 Naval Strike Order# 1002175619825 0.00€
    16/09/2016 Battlefield 4 Dragon's Teeth Order# 1002176419825 0.00€
    16/09/2016 Battlefield 4 Second Assault Order# 1002177219825 0.00€
    16/09/2016 Battlefield 4 Community Operations Order# 1002178019825 0.00€
    16/09/2016 Battlefield 4 Night Operations Order# 1002178619825 0.00€
    07/01/2017 Battlefield 4 Legacy Operations Order# 1002342819825 0.00€
    11/01/2027 Battlefield 4 Night Operations Order# 100235149825

    08/02/2019 Apex Legends Order# 1003217119825 0.00€
    24/05/2019 The Sims 4 Order# 1002814019825 0.00€
    09/05/2018 Peggle Order# 1002954319825 0.00€
    14/02/2018 Dead Space Order# 1002856119825 0.00€
    15/11/2017 Plants vs. Zombies Game of the Year Edition Order# 1002741119825  0.00€
    05/09/2017 SteamWorld Dig Order# 1002671319825 0.00€
    29/08/2017 Medal of Honor Pacific Assault Order# 1002546419825 0.00€
    07/01/2017 Syberia II Order# 1002447219825 0.00€
    06/01/2017 Mass Effect 2 Order# 1002338619825 0.00€

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