Forum Discussion

eves781's avatar
3 years ago
Solved

lost games from orgin to ea app transfer

I lost my games doing the tranfer how can I get my games back

[CM Edit: Formatting]

  • Hi @eves781,

    I've split your post off into it's own thread.

    If your games are missing from your library, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here

14 Replies

Replies have been turned off for this discussion
  • RedPineapples's avatar
    RedPineapples
    Seasoned Newcomer
    10 months ago

    Same issue, missing Star Wars Battlefront 1 and 2 Ultimate editions, and I found the receipt for them tying to the same email.

  • nielsnederlands's avatar
    nielsnederlands
    Rising Newcomer
    8 months ago

    Same issue with Battlefield 1. Using the same email as my origin account and its shows up in billing list.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

    Thank you.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 minute ago
8,867 Posts