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EA_Leeuw's avatar
EA_Leeuw
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10 months ago
Solved

Mac EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, Are you experiencing the "The app crashed unexpectedly" or "Background Services Crashed" on the EA app for Mac? Then this thread is for you. PLEASE READ If you're experiencing th...
mac
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    10 months ago
    INFO - Post Marked as Solution for Visibility

    Hello everyone,

    Thank you for continuing to report the "The app crashed unexpectedly" and "Background Services Crashed" errors on the EA app for Mac.

    We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue. Additionally, some users have found that a simple restart of their machine helps.

    Updating the client

    For those still experiencing the problem after trying these solutions, we've released a new version of the EA app for Mac (13.206) that will hopefully address the issue. The EA app periodically automatically checks for updates and will install this version when you next launch the client. However, if the EA app won't boot, you can download the latest version directly from https://www.ea.com/ea-app.

    We will also be releasing additional fixes in the coming weeks.

    Still experiencing the issue?

    Please let us know how things go after trying these steps. If the issue persists, check the first post on page 1 of this thread and continue to provide the requested data.

    Thank you.

looonatooona's avatar
looonatooona
10 months ago

Today I opened Origin on Mac to play Sims4 but it forced me to download the EA app. I downloaded and installed the EA app but when I try to open it, I immediately get "The app crashed unexpectedly. A quick restart should fix it." I don't even make it to the login screen before it crashes.

I'm on MacOS Ventura 13.6.7 using a 2017 MacBook Pro. Here is everything I've tried with no success:

  • Restarting the EA app dozens of times
  • Uninstalling and redownloading/reinstalling the EA app for Mac several times (from the EA website)
  • Reinstalling the Origin app (just forces me to download the EA app, which automatically uninstalls Origin again)
  • Deleting any EA and Origin folders/files from my Library, Documents, Applications, Downloads, Trash
  • Ensuring my OS is up to date
  • Ensuring the EA app has full disk access
  • Ensuring my computer meets all system requirements, as far as I can tell
  • Ensuring I have enough storage (575 GB available)

I have no idea what else to try. I didn't use any mods in Sims4 and I don't have antivirus software on my Mac. I've searched the help forums but haven't found any other solutions for Mac. FWIW, Sims4 worked perfectly fine on Origin yesterday, I wish I could just continue to use Origin. Instead I'm completely unable to open or play the game at all. What do I do?

Blairvb's avatar
Blairvb
10 months ago

Hello! Ive been having problems opening the EA app on my MacBook. It was working perfectly up until 3 weeks ago and now I keep getting the same three messages pop up I will insert pictures. 

Ive tried uninstalling the app, restarting and updating my computer, clearing up storage space, but nothing works! is anyone else having this problem or have any tips on how to fix it? 

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