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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago
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Mac EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone,

Are you experiencing the "The app crashed unexpectedly" or "Background Services Crashed" on the EA app for Mac? Then this thread is for you.

PLEASE READ

If you're experiencing the error(s) while using the EA app for Mac, even after clearing the EA app cache (if possible), or downloading and installing a new copy via ea.com/ea-app, please share the following data with us where possible:

Your Mac model name (NOT Serial Number!)(click here how to see this):

What version of macOS are you using (click here how to see this):

Timestamp when the issue first occurred (date/time):

When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread:

Please share the most recent EA app logs and attach them to your post (check here on how to do this):

Thank you!

mac
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    10 months ago
    INFO - Post Marked as Solution for Visibility

    Hello everyone,

    Thank you for continuing to report the "The app crashed unexpectedly" and "Background Services Crashed" errors on the EA app for Mac.

    We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue. Additionally, some users have found that a simple restart of their machine helps.

    Updating the client

    For those still experiencing the problem after trying these solutions, we've released a new version of the EA app for Mac (13.206) that will hopefully address the issue. The EA app periodically automatically checks for updates and will install this version when you next launch the client. However, if the EA app won't boot, you can download the latest version directly from https://www.ea.com/ea-app.

    We will also be releasing additional fixes in the coming weeks.

    Still experiencing the issue?

    Please let us know how things go after trying these steps. If the issue persists, check the first post on page 1 of this thread and continue to provide the requested data.

    Thank you.

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  • ceridvven's avatar
    ceridvven
    10 months ago

    i'm having the same issue! i tried downloading an older version of origin and just playing on that but it wouldn't let me. i literally didn't want to upgrade i just want to play sims :/

  • sch1379's avatar
    sch1379
    10 months ago

    This exact thing has been happening to me! Ever since the EA app came out I have been unable to use it (same problem) and just continued using origin. But now they have kicked me off of origin and I cannot use it as all without being redirected to the EA app. The download goes fine but when I try to open the app the same error message comes up that something crashed and recommending restart. When I click restart another error message arises which forces me to close the app. I've done everything suggested as this other player has done and talked via chat with someone who could not help and said that they would submit something to the EA technical team as anything they sent me did not help. SOS I miss my Sims 4 game 

  • Ellie_Kabellie's avatar
    Ellie_Kabellie
    10 months ago

    I am having the exact same issue and EA is notoriously unhelpful. I have been dreading this change for months after everything went to * for PC users, guess it's our turn to suffer from * programming. I also found the following link in a similar thread : https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/

    tried it all, the app still crashes the second it opens. and I'm using Sonoma 14.4.1, so it is very clearly an EA problem. typical.

  • bkilaa's avatar
    bkilaa
    10 months ago

    I'm having the literal exact same problem. I was just playing on Origin this afternoon. Now I'm just watching the EA app fail and fail and fail. Everything is updated, caches cleared. Once, I was able to put in my user ID and password before it crashed but only once.

    LET ME PLAY ON ORIGIN.

  • 3291005's avatar
    3291005
    10 months ago

    Same issue!  EA app will not open, crashes immediately on restart. Version is 13.202.0.5715

  • 3291005's avatar
    3291005
    10 months ago
    @looonatooona Thank you for all this detail! Now I don't have to try the few things on this list I haven't tried yet. 🙂
  • based_amber's avatar
    based_amber
    10 months ago

    I've also been having the same problem for 2 weeks now. I've tried all the solutions I can find online (reinstalling, allowing full disk access, following the bluebellflora guide steps), but nothing is working. 

    I had no issues when using origin and did not want to upgrade but it gives a dialogue box that cannot be closed now just saying to upgrade to the ea app. I should be able to play a same I have paid for.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi everyone,

    Just for the record:

    This thread is for the "The app crashed unexpectedly" or "Background Services Crashed" error on the Mac EA app.

    If you're using a PC and also experience the "The app crashed unexpectedly" or "Background Services Crashed" error, please go here and share the requested data with us on page 1.

    Thank you.

  • IIMontaII's avatar
    IIMontaII
    10 months ago

    Literally experiencing this issue right now! I have unistalled & installed the EA app on my Mac like three times and it is still not working! Says “The App crashed unexpectedly we ran into a problem, but a quick restart should fix it.” Umm no it does not fix it! Yea, I tried restarting like 100+ times still the same pop up appears. I’m using macOS Catalina 10.15.7 version

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