Mac EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Your Mac model name : Macbook Air

What version of macOS are you using : M1, 2020

Timestamp when the issue first occurred : 31/8/2024 23:24

When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?): opening the app (couldn't open)

What is the current version of your EA app 13.284.0.5797

Your Mac model name: 13-inch MacBook Pro 2018 four thunderbolt 3 ports

What version of macOS are you using: Sequoia 15.1

Timestamp when the issue first occurred: October 2024

When does the error occur: "Background Services Crashed" appears every time I attempt to open the EA app

What is the current version of your EA app: I cannot open the client. But I re-downloaded and re-installed the app this week.

At some point EA should offer to refund people's gaming libraries. This is simply insane.

Hi, I've had an issue with the EA app crashing on my mac. I try to download the app to launch the game, and it works, but when I try to run it on my mac, it bounces once and then does nothing. Nothing appears, no trace of the app, and certainly no interface.

I've tried shutting down my computer, I've tried restarting, I've tried deleting and restarting... but no progress.

Please help out?

MAC model name: MacBook Air Apple M2

Version of MAC OS: Sequoia 15.3.1

Timestamp: Started a couple months ago 

When error occurs: when trying to open EA App

Current version of EA App: whatever the most recent is because i have deleted and redownloaded the newest version available

Your Mac model name:  Macbook Air M2, 2022

What version of macOS are you using: macOS Sequoia 15.4.1

Timestamp when the issue first occurred (date/time): 03.05.2025. / 8am

When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?): opening the EA app, starting a game via the EA app

What is the current version of your EA app (check on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay! -> can’t open it

Please share an EA APP ERROR REPORTER here in the thread: EC:104

I have cleared the cache, deleted all the background applications that may interfere (vpn, antivirus, etc), updated my macbook to its latest version, deleted and reinstalled the app multiple times using both google chrome and safari for downloading.

i have tried everything, but it is not working, though i only turned the sims 4 game off for a short 30min break, and since then it has stopped working.

Your Mac model name (NOT Serial Number!)():
MacBook Pro 2018

What version of macOS are you using ():

Sequoia 15.5

Timestamp when the issue first occurred (date/time):

May 15, ~12pm

When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):

opening the app

What is the current version of your EA app ():
*Edit: if you can't open the client, you can't check this. That's okay!

can't open the app, but I downloaded the .dmg today May 15th

Please share an EA app Error Reporter ID here in the thread:

?

Please share the most recent EA app logs and attach them to your post (): The app never opens, there are no logs.  

When I first install it, it says that it's an app downloaded from the internet, I click "Open Anyway", the icon bounces but then shuts down.  I checked security, and the EA App doesn't show up there to bypass the security lock on installed apps.  Trying to open the app again does the same thing - it bounces then nothing.  No error message, so warning, just not opening.

I've downloaded and attempted to install this about three times now, and it does the same thing every time.  I've restarted, followed all the standard IT troubleshooting things (turn it off and on again, close all other programs, etc) and nothing has worked.