Missing 3 Packs from Epic Games x EA 2023 Release

Hi! My name is Lauryn and I use to play on an older PC. I bought most of my games through Origin when I had a PC, but I also picked up the three packs on Epic Games when they were marketed as free. These three packs include the Jungle Adventure Game Pack, Luxury Party Stuff Pack, and Fashion Street Kit. Once I got rid of my PC and started playing on my Macbook Pro, I downloaded the EA app and have had no problems playing all of my packs. I have been playing with these packs over summer and winter breaks and haven't had any issues until now. Those three packs are not coming up and are saying that they are for windows only. This is not true because why would all my packs I bought on PC not show collectively then? Why only exclude from Epic Games and not also Origin if we go by that logic? I have also been playing those packs for hours, and I am unable to play with my current save due to the missing packs. If I do, I can mess up my save file. Please help! Is there an override that a Sims 4 Team Member can do so that I can get all my packs back onto my Macbook. ☹️

3 Free Packs Article- https://simscommunity.info/2023/05/04/the-sims-4-daring-lifestyle-bundle-free-packs-epic-games/