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1337muddy's avatar
1337muddy
9 months ago
Solved

missing games from account

i have a load of games missing from my account the games are battlefield 2 (with all add-ons) battlefield 1942 medal of honor (newest one out) need for speed most wanted battlefield bad company ...
pc
technical issues
  • EA_cuervo's avatar
    EA_cuervo
    9 months ago

    Hi @Hinsy1,

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago

Hi @1337muddy,

I'm sorry to hear you have games missing from your library. 

For assistance with account-related issues, please contact EA Help Support. They should be able to assist you with your missing games.

Thanks,

Hinsy1's avatar
Hinsy1
9 months ago

Hey I didn't want to make a new post for the same issue, I cant figure out how to navigate the help section to find the appropriate section to submit anything.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi @Hinsy1,

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

    • Hinsy1's avatar
      Hinsy1
      9 months ago

      Its a whole list of games, 

      I uploaded one part.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        9 months ago
        @Hinsy1 As we're unable to make account changes here at AHQ, you will need to contact EA Help Support. Please refer to the instructions above to start a chat with the live support team. Thanks!

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