network not doing its network thing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) when I submitted my error report, it did not give me an ID! Even that part of your app is...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@GinaFemia Can you attach a screenshot of the error message you are getting?
Can you please list what steps you did take to try to resolve it on your end?
I’ve been getting the same pop up for over an hour, I’ve tried switching networks, going on data, restarting the app, doing “app Recovery” and none of it works. The funny thing is is that my internet is working for everything but this app :/
update: 24 hours later and still not able to login. Now the sign in page isnt even loading, it just says that an unresolveable issue has occured
- EA_Shepard
@lexisimmer201 With that error, your actual internet connection has no real bearing, so your internet may be working fine but that isn't the issue. That error is a network error not a connection error.
See if this helps. I believe there is something blocking the EA App sign-in.- Check data/time are correct
- Change UAC Controls within Windows
- Reset Windows Host File
- Try a new user account
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use
Hello,
So this issue appeared to resolve itself after 72 hours of it saying "login failed because the network could not do its network thing" - but I just went to login to update the sims with the latest patch and I'm getting the same error message. The last error message ALSO appeared in conjunction with a sims 4 update so I believe the issue must be linked to the EA account and updates being made to my sims game - especially since I attempted the supposed fix of changing the networks and it did not work. This is so frustrating because it implies that every time there's a sims update - of which there are frequent updates - I'll be locked out of my games for days at a time because of the faultiness of the app. I hope that others who are experiencing this issue at least see this and know they're not alone, but my question to EA Help is What are your plans to make sure this stops happening since it's clearly on error on your end?
- EA_Shepard
@GinaFemia This is not an account issue. If the account were the problem, you would receive an error about your login credentials, no account found, etc. When you log into the App, does it immediately give you the network error, or does that happen when you try to launch the game?
I'm unable to login into the app. It tells me I cannot login because the network failed to do its network thing. I've uninstalled and reinstalled the app and have changed networks etc. This only seems to happen when there's a new sims update.
Featured Places
