No option to refund Duplicate DLC

Hi there, 

If you you're unable to request a refund for a duplicate purchase, please reach out to EA Help Support so they can assist you further: How to get help with your EA Account

I am having the same problem. And the purchases are not even showing up in my library. I am finding it very difficult to find a way to get this first. I keep getting forwarded to a bot.

The option to start a live chat might depend on the subject you're selecting when creating a help ticket. Please try selecting the EA account as a product and then select "I need help updating my EA account". This usually gives you the option to start a chat. 

Perfect advice. I was able to get my refund. Thank you EA_cuervo!

I'm glad I was able to help! Feel free to post again if you need anything else! Have fun! :) 

Were you ever able to get the DLC's installed as well?

Where do I go to create the help ticket?

I will leave the step by step below and if you need any further instructions, please check this link: How to get help with your EA Account

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

Let me know if you have any questions,