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d543b41088239028's avatar
d543b41088239028
Rising Newcomer
1 day ago

No play or download button for Sims4

I have no idea what happened here.  I personally has never had a steam account.  The app is installed in our computer, but only my husband has an account and he hasn’t played in weeks.  I tried to open Sims4 today and it suddenly said “managed by steam” and asked me to login through that.  I saw no reason for it suddenly to be linked to steam so I went to my account settings and lo and behold my ea account was linked to his steam so I unlinked them.  I restarted the computer, tried to reopen the ea app, and now it only says that I own the standard edition of Sims4, but there is no play button.  It also says my program file is located in the steam file and it’s now only on my husband’s account.  I can’t redownload it either from ea because the download button is greyed out.  What do I do??? 

accessibility
account linking
launching
steam

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey d543b41088239028​, 

    It sounds like your base game became tied to Steam at some point, so when you unlinked the Steam account from your EA account, the EA App's connection to your base game was severed. 

    If you don't want to access the game through Steam and have purchased packs through EA in the past, it'd be best to download the base game through EA App. To do so, please follow these steps: 

    1. Follow the file path shown under EA App > The Sims 4 > Manage > View Properties
    2. Move the Sims 4 folder from the Steam folder to your desktop
    3. Clear the EA App's cache
    4. Restart the EA app and see if the download button reappears. 


    Once you download the game from EA app and confirm the game launches, you can delete the folder that holds the Steam version on your desktop.

    Let us know how it goes, thanks! 

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