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thatredgirl's avatar
thatredgirl
3 years ago

Origin app and EA app not showing same Game Library

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 07/23/2023
Summarize your bug Yesterday, I worked with EA help to merge two accounts. I am able to see all my games under the one account on my mac laptop (Origin). I am only able to see two of the games on my PC desktop (EA app). Prior to the merge, I was able to play all games on both apps depending on which account I was logged into.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into the EA app with the merged account. Click on Library. Notice that only 2 games appear.
What happens when the bug occurs? Every time I log into the EA app on my PC
What do you expect to see? I expect to see my entire game library. I expect to see the same games available on Mac (Origin) and PC (EA App).

‌

After several chats with EA Help, they recommended I simply post to the community here.

I play on both Mac and PC regularly.  Yesterday, I contacted EA Help to merge two accounts after I realized I had multiple for EA games.  We were able to merge the accounts without issue and when I logged into Origin on the Mac, I can now see all games.

However, when I log in on the PC, my EA app only shows the games and purchases from the original account (only 2 games).

Yes, I have cleared the cache, reinstalled, restarted, and all that.

I've noticed a few other posts on the community here about it... posted on one of them.  Any help?!

bug
mac
pc

28 Replies

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  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @lance8765 Yep. 106 pages where many people complained about this problem, and still EA go like, "oohhh, we never knew!".
    Disgraceful. Disgusting. Obnoxious. Not worthy of a serious company.
  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @EA_Illium OK, I've registered yet another new case, 152379616.
    Please close the remaining 7 that you have not answered at all yet.
  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @EA_Illium You asked me to create a new case. I did. You guys at EA flagged it as "duplicate", and I haven't heard anything since I created the case (apart from the auto-message that you have received it). You also said you would look into the problem I have described. I have asked you once already if you have found anything. No answer.
    Is the respect for your customers and the respect for your profession (I work in support myself, in the public sector) completely non-existant?
  • ekzitekzit's avatar
    ekzitekzit
    3 years ago

    now im have same problem ! nobody can tell me how repair

    EA has best technical proffesionals support from India 

     I found these problems I have already appeared for 2-3 years

    WHAT ???

  • XylkerTheron's avatar
    XylkerTheron
    3 years ago

    I'm, having the same issue and the support in not giving any answers...

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