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colinl8's avatar
colinl8
2 years ago

(OSX Ventura - 10.13) Neither EA app nor Origin Work

The EA app download page very clearly says "Playing on macOS Mojave or older? Download Origin for Mac." (https://www.ea.com/ea-app#downloads)

Mojave is 10.14. I qualify as "Mojave or older". However, Origin doesn't work because there's a big shiny "Upgrade to the EA App now" modal, and no obvious way to dismiss it.

What do I do?

mac
technical issues

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @colinl8,

    Could you please share a screenshot of your About This Mac screen (with your serial nr. blurred/blocked), and a screenshot of what you see when you open Origin?

  • colinl8's avatar
    colinl8
    2 years ago

    Hi EA_Leeuw, if there is any relevant information in these screenshots that isn't captured by the post title or content, I'd love to know what it is.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @colinl8

    You're running macOS Ventura 13.6.7 which is three versions later than Mojave. Mojave is 10.14 as you correctly pointed out. Therefore you need to upgrade to EA App.

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