Forum Discussion

colinl8's avatar
colinl8
2 years ago

(OSX Ventura - 10.13) Neither EA app nor Origin Work

The EA app download page very clearly says "Playing on macOS Mojave or older? Download Origin for Mac." (https://www.ea.com/ea-app#downloads)

Mojave is 10.14. I qualify as "Mojave or older". However, Origin doesn't work because there's a big shiny "Upgrade to the EA App now" modal, and no obvious way to dismiss it.

What do I do?

mac
technical issues

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @colinl8,

    Could you please share a screenshot of your About This Mac screen (with your serial nr. blurred/blocked), and a screenshot of what you see when you open Origin?

  • colinl8's avatar
    colinl8
    2 years ago

    Hi EA_Leeuw, if there is any relevant information in these screenshots that isn't captured by the post title or content, I'd love to know what it is.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @colinl8

    You're running macOS Ventura 13.6.7 which is three versions later than Mojave. Mojave is 10.14 as you correctly pointed out. Therefore you need to upgrade to EA App.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,856 PostsLatest Activity: 14 days ago