Forum Discussion

Rising Newcomer

11 months ago

Payment Error Notification

Hello,
I have purchased an expansion pack for The Sims 4 and selected to pay via online banking. The payment has already been deducted from my account, but I have not yet received the game.
What should I do? Please kindly respond.
Thank you.

crashing

error code

purchase issue

1 Reply

EA_cuervo
Community Manager
11 months ago
Hello there,

If you need assistance with billing-related issues, please contact EA Help.

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