Forum Discussion

KurokamiAyato's avatar
KurokamiAyato
5 years ago
Solved

Perpetual Download complete in download manager (Can't Pause or Cancel)

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 5eccfd15-2334-446a-80be-13a932b4ba37
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10/06/20 13:20
Summarize your bug After the update the game became unlaunchable in EA Desktop app. I can't canel or pause the perpetual "Download complete" message in the download manager. But it launches alright with Origin.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know how, but it was after the Apex legends update
What happens when the bug occurs? Perpetual Download complete message that has a looping loading bar
What do you expect to see? A fix for this.

‌

As I said, origin can open the game quite fine. I just want to use the better looking game launcher.

bug
mac
pc
  • KurokamiAyato's avatar
    KurokamiAyato
    5 years ago

    I tried reinstalling EA desktop but it did not work.

    Then because I came into the fukitall state of mind, I tried uninstalling Apex Legends by deleting the game files directly from the EA games folder, but the perpetual Download complete notification was still there.


    I don't know why did I think of this but without anything to loose, it seems like one of these things "fixed" the bug thing for me:

    • do a complete uninstall (deletion) of the game that is affected and also uninstall EA desktop app.
    • Download CCleaner, scan and delete any residual files
    • Go to the registry section of CCleaner and analyze every registry errors then let CCleaner fix/delete them (don't forget to back up the registry, CCleaner will prompt you to do so)
    • after all that, restart your PC and install EA desktop again.
    • Download the game
    • Profit

    It is a little roundabout but it fixed the thing for me. 

    So...

    that was a pretty big mistake... not only it did not fix the thing, it won't let me install any game. So... yall better off using Origin again, for udpates, downloads and such...

    although it seems uninstalling EA desktop and then fixing your registry using CCleaner works for stopping the perpetual Download complete message.

    Another thing, the installation folder may have been set into "read only", if you untick that on the properties it might fix the issue IDK anymore, nobody is helping. Just be careful on editing the system files.

    Again, yall better off using Origin again, for udpates, downloads and such...

23 Replies

  • Intron's avatar
    Intron
    5 years ago
    @KurokamiAyato Hi i had this same problem with Squadrons.
    So i figured i would ORIGIN to see what it would do with game and i saw something that makes perfect sense.

    Origin is showing as VERIFYING GAME FILES and it's not a swift process so it's Taking about 5 to 7 minutes to go through and do this, While EA Desktop was just showing DOWNLOADING with no way to stop this or see its progress. ORIGIN on the other hand is showing progress.... and low and behold if i let it run this process completes and i can play the game.

    Sot it looks like VERIFYING GAME FILES needs to be properly represented as a running process in the EA Desktop App so the users can see this in the client and not wonder wtf is going on lol
  • iamblindsonoaim's avatar
    iamblindsonoaim
    5 years ago

    in general yes, you are correct that info is not coherent between the 2 apps.

    in details - not sure if it's only that, since I can launch Apex using origin, while with EA desktop beta i can only watch the progress bar animation

  • KurokamiAyato's avatar
    KurokamiAyato
    5 years ago

    I tried reinstalling EA desktop but it did not work.

    Then because I came into the fukitall state of mind, I tried uninstalling Apex Legends by deleting the game files directly from the EA games folder, but the perpetual Download complete notification was still there.


    I don't know why did I think of this but without anything to loose, it seems like one of these things "fixed" the bug thing for me:

    • do a complete uninstall (deletion) of the game that is affected and also uninstall EA desktop app.
    • Download CCleaner, scan and delete any residual files
    • Go to the registry section of CCleaner and analyze every registry errors then let CCleaner fix/delete them (don't forget to back up the registry, CCleaner will prompt you to do so)
    • after all that, restart your PC and install EA desktop again.
    • Download the game
    • Profit

    It is a little roundabout but it fixed the thing for me. 

    So...

    that was a pretty big mistake... not only it did not fix the thing, it won't let me install any game. So... yall better off using Origin again, for udpates, downloads and such...

    although it seems uninstalling EA desktop and then fixing your registry using CCleaner works for stopping the perpetual Download complete message.

    Another thing, the installation folder may have been set into "read only", if you untick that on the properties it might fix the issue IDK anymore, nobody is helping. Just be careful on editing the system files.

    Again, yall better off using Origin again, for udpates, downloads and such...

  • iamblindsonoaim's avatar
    iamblindsonoaim
    5 years ago

    I second this - avoid EA desktop at the moment.

    I'm back to Origin since few days.

  • pstarSR's avatar
    pstarSR
    5 years ago

    I used to be able to just force the game to start by clicking the ( game) icon again. since today, no dice. that no longer works. stuck with apex legends at downloading.

    back to origin I go. I would have loved to help this beta. but not being able to play anything kinda defeats the purpose.

  • Intron's avatar
    Intron
    5 years ago
    @Intron I solved this for my self. I went into my C:\Users\ROG Your RIG\AppData\Local\EADesktop\cache\qmlcache
    Folder and purged the cache. when i opened the app it recreated the cache and then i closed and opened the app again and the probelm was gone.

    I noticed there is a time out when it makes the call for updating so i presume if this time out is fixed then it will not longer have a problem updating games from the EA Desktop App.

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