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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
ToxicHutchyy's avatar
ToxicHutchyy
4 years ago

I have just redeemed a voucher for Game Pass and saw NFS Heat on there.

I went to download it and this is all I'm getting, even after following several guides of uninstalled and running as Admin.

This is happening on every game, and the only reason I instelled this was because Origin (Which works fine) doesn't support my Xbox Game Pass.

Help, I just want to play a game!!!

CaughtInMyScoPe's avatar
CaughtInMyScoPe
4 years ago

I fixed it by changing DNS server and restarting the app. Switching it back to my original DNS server brought back the problem.

  • stncttr908's avatar
    stncttr908
    4 years ago
    @CaughtInMyScoPe This is the answer! Thank you. I was using Cloudflare DNS and my friends are presumably using their ISP's, Google's, etc. I connected to my VPN provider and everything works fine.
    • Umutsasi's avatar
      Umutsasi
      4 years ago

      My dns settings were already in the auto-get dns settings option. I tried google and cloudflare dns settings and opened the ea app again. But problem was not solved. Where am I doing wrong? @stncttr908 @CaughtInMyScoPe 

      • stncttr908's avatar
        stncttr908
        4 years ago

        @Umutsasi  Here are the failed DNS entries I captured while not using my VPN, maybe you can try to add these to your hosts file?

        pin-em.data.ea.com
        groups.gameservices.ea.com
        pc.ea.com
        rtm.tnt-ea.com
        split-evaluator.juno.ea.com
        desktop-config.juno.ea.com
        service-aggregation-layer.juno.ea.com
        ratt.juno.ea.com
        pc-assets.ea.com

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