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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
CaughtInMyScoPe's avatar
CaughtInMyScoPe
4 years ago

I fixed it by changing DNS server and restarting the app. Switching it back to my original DNS server brought back the problem.

stncttr908's avatar
stncttr908
4 years ago
@CaughtInMyScoPe This is the answer! Thank you. I was using Cloudflare DNS and my friends are presumably using their ISP's, Google's, etc. I connected to my VPN provider and everything works fine.
  • Umutsasi's avatar
    Umutsasi
    4 years ago

    My dns settings were already in the auto-get dns settings option. I tried google and cloudflare dns settings and opened the ea app again. But problem was not solved. Where am I doing wrong? @stncttr908 @CaughtInMyScoPe 

    • stncttr908's avatar
      stncttr908
      4 years ago

      @Umutsasi  Here are the failed DNS entries I captured while not using my VPN, maybe you can try to add these to your hosts file?

      pin-em.data.ea.com
      groups.gameservices.ea.com
      pc.ea.com
      rtm.tnt-ea.com
      split-evaluator.juno.ea.com
      desktop-config.juno.ea.com
      service-aggregation-layer.juno.ea.com
      ratt.juno.ea.com
      pc-assets.ea.com

    • KerimcanT's avatar
      KerimcanT
      4 years ago

      Umut vpn aç kapa yap düzeliyor

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey all, is it possible to try on a different network to see if you have the same issue?


        Can I ask with what ISP you see the issue and where you are located?


        Darko

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