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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
Umutsasi's avatar
Umutsasi
4 years ago

My dns settings were already in the auto-get dns settings option. I tried google and cloudflare dns settings and opened the ea app again. But problem was not solved. Where am I doing wrong? @stncttr908 @CaughtInMyScoPe 

KerimcanT's avatar
KerimcanT
4 years ago

Umut vpn aç kapa yap düzeliyor

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all, is it possible to try on a different network to see if you have the same issue?


    Can I ask with what ISP you see the issue and where you are located?


    Darko

    • stncttr908's avatar
      stncttr908
      4 years ago
      @EA_Darko I am forcing Cloudflare DNS on my router so the ISP/location isn't really relevant. Switching on my VPN, which forces its own DNS through the tunnel, works fine. What's interesting is once the game is downloaded (FIFA 22 in this case) I can run it via my desktop shortcut and it loads fine, so presumably this workaround is only needed to trigger the download/confirm to the EA App that the game is purchased/downloaded.
    • freelancertb197's avatar
      freelancertb197
      4 years ago

      Its  DNS, I have a PiHole, I had been using the OpenDNS serves, swapped to Google and they came back.

    • freelancertb197's avatar
      freelancertb197
      4 years ago

      Update

      It was my DNS filter server, I have a PiHole, and EA must use some servers shared on my block lists. 
      My DNS server was already set to 8.8.8.8 for its external calls. 

      Changed the local ethernet DNS and EA is showing download buttons again and downloading and quite fast too BTW well done!

      Set your IVP4 DNS to 8.8.8.8 on the adapter, and the EA desktop may work again. YMMV

      • RnZistaken's avatar
        RnZistaken
        4 years ago

        I changed my IVP4 DNS to 8.8.8.8 but it still doesn't work. Can u help me 

    • Umutsasi's avatar
      Umutsasi
      4 years ago

      @RnZistaken @KerimcanT Ya valla dns değiştirdim her şeyi yaptım. Vpn kapa aç yap demişsin de bilgisayara özel indirilen vpn var mı? Tarayıcıdan vpn aç kapa yapılarak düzelmez.

      • Umutsasi's avatar
        Umutsasi
        4 years ago

        @RnZistaken @KerimcanT yaptım bu arada bilgisayara direkt vpn uygulaması indirdim adı da windscribe açtım vpni sonra ea app açtım oldu teşekkürler

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