Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey all, is it possible to try on a different network to see if you have the same issue?


Can I ask with what ISP you see the issue and where you are located?


Darko

stncttr908's avatar
stncttr908
4 years ago
@EA_Darko I am forcing Cloudflare DNS on my router so the ISP/location isn't really relevant. Switching on my VPN, which forces its own DNS through the tunnel, works fine. What's interesting is once the game is downloaded (FIFA 22 in this case) I can run it via my desktop shortcut and it loads fine, so presumably this workaround is only needed to trigger the download/confirm to the EA App that the game is purchased/downloaded.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,895 PostsLatest Activity: 9 minutes ago