Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey all, is it possible to try on a different network to see if you have the same issue?


Can I ask with what ISP you see the issue and where you are located?


Darko

freelancertb197's avatar
freelancertb197
4 years ago

Update

It was my DNS filter server, I have a PiHole, and EA must use some servers shared on my block lists. 
My DNS server was already set to 8.8.8.8 for its external calls. 

Changed the local ethernet DNS and EA is showing download buttons again and downloading and quite fast too BTW well done!

Set your IVP4 DNS to 8.8.8.8 on the adapter, and the EA desktop may work again. YMMV

  • RnZistaken's avatar
    RnZistaken
    4 years ago

    I changed my IVP4 DNS to 8.8.8.8 but it still doesn't work. Can u help me 

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