Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) No error report
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Recently purchased sims kits not showing/functioning as purchased
When did this happen? (dd.mm.yy hh:mm) 4/21/23
Summarize your bug I purchased the 2 new sims 4 kits greenhouse haven and basement treasures kit on 4/21/23 and after the order had gone through both packs were showing as not owned/purchased.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I'm not sure if you can find the bug, but maybe if you purchase a pack it'll happen to you.
What happens when the bug occurs? It occurred when I purchased the kits and what happens is I can not play with the kits I purchased.
What do you expect to see? I expect that when i purchase a game or any dlc that the packs download
I purchased the new sims 4 kits greenhouse haven and basement treasures on 4/21/23 and after the order had gone through neither one started to auto-download. I went to the sims 4>manage add-ons they were not appearing in the list so I went to the sims 4>add-ons and both were showing as not owned and available for purchase. I went to EA Help and they directed me here when I selected my problem of order>order not received. I'm really hoping somebody can help direct me to a EA advisor who I can actually speak to, to resolve this issue as I would like to use and access my new sims 4 kits. I've also attached a photo of the EA help directing me to answer hq, in case it's needed. I hopw everyone has a great day!
