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zippythekawaii's avatar
zippythekawaii
Seasoned Newcomer
2 years ago
Solved

PvZ garden warfare 2 isn't in my library after activation.

I just bought a copy of PvZ Garden warfare 2. I activated the key in EA app, i followed it step by step, it said that the game has been activated and it started downloading. The game download was stu...
bug
mac
pc
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @ZippyTheKawaii so if the code was consumed, and it didn't give you an error, it was a code for content, not a game. The store would say download, and you would see a transaction log. In this case, i would contact live support. They can look up the code with you and see what it was and where it was consumed

    You can contact our live support at help.ea.com. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option
zippythekawaii's avatar
zippythekawaii
Seasoned Newcomer
2 years ago

Nope, the game still isn't in my library nor is it downloading

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@ZippyTheKawaii When you go into the EA App Store and search for the game, does it say download, purchase, or add to the library?

Also, can you go to profile.ea.com and log in with the same account, and under your purchases, see if you see a line there for the game? Any code you redeem will have a receipt on our profile.

  • zippythekawaii's avatar
    zippythekawaii
    Seasoned Newcomer
    2 years ago

    @EA_ShepardWhen I go to the store page of the game, it just says buy the game / buy EA play. And there is no mension of the code being activated in my order history. I think I might have got scammed, but the fact that when I tried to activate it the first time it said that everything went well and started to DOWNLOAD the game still makes me think that I wasn't and I have it activated somewhere hidden.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @ZippyTheKawaii so if the code was consumed, and it didn't give you an error, it was a code for content, not a game. The store would say download, and you would see a transaction log. In this case, i would contact live support. They can look up the code with you and see what it was and where it was consumed

      You can contact our live support at help.ea.com. To request a chat or open a case through email:

      • Select the EA App
      • Select one of the account issues like I cannot log in
      • You may get a pop-up that says login and get faster help
      • Select Continue without logging in
      • This should give you the chat/email option
      • zippythekawaii's avatar
        zippythekawaii
        Seasoned Newcomer
        2 years ago
        @EA_Shepard Ok, thanks for your help! However I can't find the part where I can write an email to support. Whenever I open the problem in PvZ garden warfare 2 support options page, I don't have a button to write an email there. Can you give me a link or an email adress that I can write to please?

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