I fixed it on Windows 11 doing the following steps.
Close the app (taskbar > exit)
Task Manager > Processes > End Task: EA Background Service
Run (Windows key + R) > %ProgramData%\EA Desktop then delete everything there
Run (Windows key + R) > %AppData% > Local then delete anything that says EA / Electronic Arts / Origin
Run EA App as Administrator
After preparing for hours i did this and it immediately started to download.
THIS WORKED FOR ME!!!!!!!!! THANK you SO much for this! It was stuck on preparing for EVER! did exactly as you noted and now it is downloading and will be done in 23 minutes 🙂 You saved the day!
Unfortunately this hasn't worked for me. I've noticed that reformatting my drive as NTFS seems to get past the "preparing" part but download speeds are incredibly low and the estimated download time often shows an unrealistic amount. This isn't drive-specific, as I got my other NTFS USB drive and the results were identical.
My last two purchases would never pass preparing in the download (One kit and For Rent). I saw your instruction and followed your procedure partially. It worked! Thank you. I did not know where to start.
I fixed it on Windows 11 doing the following steps.
Close the app (taskbar > exit)
Task Manager > Processes > End Task: EA Background Service
Restarted the application and downloaded both as soon as I requested.
Going to check it out now!
Thank you again, HedyHeartsong
Update: I js did a full factory reset of my computer and that didn't do anything. Also here's a dxdiag if that helps.
THANK YOU SO MUCH YOUR A LIFE SAVER FRFR
Thank you so much, ur a lifesaver!! @justinb113
