Forum Discussion

Re: EA app deleted all my games and asked me to buy them again

oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

14 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @f7hiehhq9kax 

    Great! It sounds like your issue is resolved. Was there anything else you needed help with?

  • @EA_Aljo nothing else, thanks for your help. Sorry about my impatience just thought it would be more straight-forward and I got a bit frustrated 🙂
  • I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @MiniMadz1992 

    Let's check to see if it's installed in the app. Try going to Manage > Manage Add-Ons. Is it installed there? Also, do you have the CAS demo currently installed? Thanks!


  • @EA_Aljo wrote:

    @f7hiehhq9kax 

    No worries. I'm just glad you can play again. Good luck and have fun 🙂



    EA app deleted all my games and additions for the sims 4, BUT I BOUGHT IT. It tells me to buy them again. Isn’t it unfair? How to fix it?

  • Yes, I did everything, but nothing changed. I also tried to install the game again, but there is only a base, I mean without my additions, it tells me to buy it again 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @savvinovaraisa20 

    It looks like you may be logging in to the wrong account. See the thread here for more information on this. Thanks!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,366 PostsLatest Activity: 36 minutes ago