Forum Discussion
14 Replies
- EA_Aljo3 years ago
Community Manager
Great! It sounds like your issue is resolved. Was there anything else you needed help with?
- @EA_Aljo nothing else, thanks for your help. Sorry about my impatience just thought it would be more straight-forward and I got a bit frustrated 🙂
- EA_Aljo3 years ago
Community Manager
No worries. I'm just glad you can play again. Good luck and have fun 🙂
I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???
- @MiniMadz1992 Same account and the pack is on my other game I really don't understand this 😑
- @MiniMadz1992 Also IN GAME it says i own the pack I am sooooo lost HELP!
- EA_Aljo3 years ago
Community Manager
Hello, @MiniMadz1992
What platform are you on? Thanks!
- @EA_Aljo EA I had no choice but to switch from origin
- EA_Aljo3 years ago
Community Manager
Hello, @MiniMadz1992
Let's check to see if it's installed in the app. Try going to Manage > Manage Add-Ons. Is it installed there? Also, do you have the CAS demo currently installed? Thanks!
@EA_Aljo wrote:No worries. I'm just glad you can play again. Good luck and have fun 🙂
EA app deleted all my games and additions for the sims 4, BUT I BOUGHT IT. It tells me to buy them again. Isn’t it unfair? How to fix it?- EA_Aljo2 years ago
Community Manager
Try clearing the EA App cache with the steps here.
Did you also try what I suggested previously?
Yes, I did everything, but nothing changed. I also tried to install the game again, but there is only a base, I mean without my additions, it tells me to buy it again
- EA_Aljo2 years ago
Community Manager
It looks like you may be logging in to the wrong account. See the thread here for more information on this. Thanks!
I'm having the same problem they took away all my games I paid for
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