Re: Mass Effect Legendary Edition: An Incompatible Version Is Installed

@KoolPandaz 

Please clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)

Then:

• Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or EA Games folder is not in the list) > Delete.
• Restart the PC > Reinstall the newest version of EA app from here.
• Test.

holger1405​ 

This did absolutely nothing for me. I've already uninstalled both EA (thrice) and ME (through steam twice). And I'm still getting the same errors. But when I uninstall ME through steam, the EA app will still not let me even download the game through the EA app either and it says "the standard edition is available through steam"

I own the game through steam. And the fact that I'm getting this error is ridiculous. 

mediocre_savs​ 

Did you als performed a clean uninstall (with Revo) of the game?

If you don't perform a clean uninstall, it is very likely that there are files left on the hard drive that lead to this error.
Otherwise, it could be a problem with your account that only EA support can fix.

holger1405​ 

I followed all of the steps. Also uninstalled both EA and ME with the Revo Uninstaller. 

Guess I'll have to reach out to support.

mediocre_savs​ 

Did you find a resolution for this issue because I'm having the same issue. 

Hey im having the same issue. Did you ever get a anwser?

So I contacted EA and there was an old subscription for EA Play/Xbox Live that was no longer active. They deleted it and then once I reinstalled the game it worked perfect. It is load-able in Steam now. 

I put my resolution below ᵕ̈ hope it helps