Re: [Old Report] Anthem EA App Error Game Failed To Launch

Hey Everyone, 

Thanks for sharing your workarounds and experience with Anthem on the EA App. 

I wanted to confirm if anyone is still experiencing this issue. If so please try the following first. 

If you continue running into this issue please let us know the following:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

I am still having this issue on the EA App, North America. I have tried all steps provided in this post and it has not changed anything, I am still just getting the "Your game failed to launch" error with the option to get the game. I attached the DxDiag report.  Please give us an update when this issue is resolved, I would love to play some Anthem on PC.

It is also worth noting that when I try to launch Anthem on Xbox, it works great, so this definitely is an EA app issue.

@EA_IlliumInterestingly, back in EA App beta, over a year ago, the Legion of Dawn version of Anthem wasn't available, just the base version. I suspect that I was able to play only because I had purchased the add-on for the Legion of Dawn items separately. A version of Anthem was running on EA App back then, just not all versions. For me, Anthem also failed to repair using EA App a few days ago, it would get to the end, and fail. 

Tried all of things many times, it doesn't work. Game works perfect on old app, but when you install old app you can play only once then it force update to new one and you cant play anymore. Then you need reinstall old app every time when you want to play...

Problem is in version of the game, Legion of dawn version doesn't work for me and many others. I talked on chat to resolve this, and one of you helped me with changing in my account version of the game, he put on standard version and it worked perfectly for few days. Then for some reason went back to legion of dawn version and again same problem. So when its standard version works with no problem, but legion of dawn doesn't work with new app. I attached error screenshot and dxdiag. It definitely app problem. If you can downgrade my game to standard edition permanently im up for that, just want to play.

Its been like this for months, please do something about it!

Xbox GT: make em say doh

Region: USA

Your game failed to launch. An error on our end caused your launch to fail. Try again a little later.

Always has happened.

Looked at my EABackgroundServices log file and notice this:

554 [2023-04-06T07:50:19.064Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
555 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004660]
556 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004660]
557 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0003392]
558 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0003392]
559 [2023-04-06T07:50:19.066Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
560 [2023-04-06T07:50:19.067Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
561 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
562 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
563 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
564 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
565 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
566 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
567 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000529]
568 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000529]

I have EA Play through Xbox Game Pass. I already owned a basic copy of Anthem as a promotion for getting a Nvidia RTX 2000 series card previously, but I don't remember upgrading to the Legion of Dawn Edition, but that is what shows up in the EA Desktop App.

Here you go.

Please! Dear EA!

LET ME PLAY WITH YOUR GAME! I BOUGTH IT I WANT TO PLAY WITH IT. LET ME PLAY WITH THE GAME. NO MORE QUESTION! FIX THE ISSUE!

Hi, could you possibly tell us if there has been anyone taking a look a this recently? I'm still having the problem on my end. 

@EA_IlliumI'm playing Anthem on PC in Europe region as French. I'm getting the message " your game failed to launch" ( in french sure ).
I was not playing anthem anymore, I connected my self the 04/13/2023 and its not working since this day with all the time the same error, i tried every possible solution on the internet even clean boot my pc, nothing work its a problem from ea app that's all but please help us we're thousands of players waiting to play anthem so please fix this for us. 

Platform: PC

PSN ID/Xbox GT: Bomblibu

Region: EU/Latvia

Are you getting an error message? Yes. "Failed to launch game. An error on our end caused the launch to fail. Try again a little later."

Date this issue started (is it still happening?)? When I last played it, launched it from Origin, it worked fine, that was long time ago. Now I decided to revisit this game, had to install EA Desktop app and game does not launch. Issue is still active.

Is anything else happening? There is game edition mismatch. I bought Standard Edition (preorder), Origin showed Standard Edition, but EA app shows Legion of Dawn Edition. 

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

EA App Report ID (Check here on how to run an error report): 480c3b55-9e62-4285-88fd-b4efa7208411

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